How Does the Invoicing Process Work?

How long can I pay my invoice? And when will my invoice be increased with administration costs? In this article you will find the answers to these questions.

How long can I pay my invoice?

Your payment term is standard 30 days, you will receive various reminders during this period. What exactly does this process look like?

 • Your new invoice
The payment term for your new invoice is 30 days.
* If you purchase a service per month, you will receive your new invoice for the new period the next day for the first time. You can always find the period on the invoice.

 • Reminder
If an invoice has been outstanding for more than 15 days, you will receive a reminder by email. Don't worry, you now have 15 days left to pay your invoice.
TIP: Are you unable to pay your invoice on time? please take it ASAP contact contact us so that we can look for a solution together.

• Payment Overdue
If your invoice has not yet been paid within the payment term, you will receive another reminder after 31 days. Your service will be closed (suspended) after 33 days after the invoice date. After 38 days you will receive another reminder by email.
* If payment is not received on time, services will be suspended.

• Aanmaning
45 days after the invoice date, administration costs will be added to your invoice of 45 euros (excluding 21% VAT)

• Incasso
If payment is not made on time, we are unfortunately forced to hand over the claim to the collection agency for collection. In that case, a claim will also be made for reimbursement of the interest owed and all collection costs.

When are administration costs charged?

45 days after receipt of the original invoice, 45 euros (excluding 21% VAT) will be added to your invoice.

Where can I find my outstanding invoices?

1. Log in to your customer panel.

2. Click Client Area and then on Facturen.